Booking Terms & Conditions
1. Company Identity & Role
Morocco Crafted Experience is a brand operated by Crafted Experience International LLC, a company duly registered in the United States and based in Philadelphia, Pennsylvania. We specialize in the design, coordination, and management of private travel experiences in Morocco; however, we do not own, control, or directly operate any hotels, transportation services, excursions, or activity providers, all of which are supplied by independent third-party entities.
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2. Nature of Services
Our role is strictly limited to planning, organizing, and coordinating travel arrangements on your behalf, acting solely as an intermediary between you and independent service providers. By confirming a booking, you acknowledge and agree that all services are delivered by third-party providers operating under their own terms and conditions, and that we do not act as the direct provider of any travel services.
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3. Booking & Confirmation
A reservation shall be deemed confirmed only upon receipt of the required deposit or full payment, together with the issuance of a written confirmation by us. No availability, reservation, or service shall be considered guaranteed unless and until such written confirmation has been provided.
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4. Payment Terms
A deposit equal to thirty percent (30%) of the total trip cost is required to secure services, with the remaining balance due no later than ninety (90) days prior to arrival; bookings made within ninety (90) days of arrival require full payment at the time of confirmation. Failure to complete payment by the specified due date may result in cancellation of the booking without refund of any amounts previously paid.
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5. Pricing & Cost Adjustments
All pricing is based on supplier rates, currency exchange conditions, and operational costs applicable at the time of quotation, and we reserve the right to adjust pricing prior to final confirmation in the event of currency fluctuations, supplier rate increases, fuel surcharges, or other operational cost changes. Once full payment has been received and confirmed, pricing shall be considered final and not subject to further adjustment.
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6. Cancellations & Refunds
All cancellations must be submitted in writing and shall be subject to the following terms: cancellations made more than ninety (90) days prior to arrival may be partially refundable, excluding any committed or non-recoverable costs; cancellations made between sixty (60) and eighty-nine (89) days prior to arrival shall result in forfeiture of the deposit; cancellations made between thirty (30) and fifty-nine (59) days prior to arrival may result in up to fifty percent (50%) of the total trip cost being non-refundable; cancellations made within thirty (30) days of arrival shall be one hundred percent (100%) non-refundable. Certain services, including but not limited to luxury accommodations, special events, and prepaid supplier commitments, may be non-refundable immediately upon booking. No refunds shall be provided for unused services, early departures, or missed arrivals.
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7. Modifications by the Client
Any request to modify a confirmed booking shall be subject to availability, may incur additional costs, and may require cancellation and rebooking under revised terms and pricing conditions; we shall not be responsible for any cost differences, penalties, or losses resulting from such requested changes.
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8. Travel Insurance
Comprehensive travel insurance is strongly recommended and should include coverage for trip cancellation, trip interruption, medical expenses, emergency evacuation, travel delays, and loss or delay of personal belongings. Morocco Crafted Experience does not provide insurance and shall not be responsible for any financial loss arising from cancellations, medical issues, travel disruptions, delays, or loss of personal property, and by proceeding without adequate insurance coverage, you acknowledge and accept full financial responsibility for any such risks.
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9. Payment Disputes & Chargebacks
By submitting payment, you acknowledge and agree that such payment covers itinerary design, planning, coordination services, and the securing of third-party travel arrangements, and that services commence immediately upon confirmation. You agree to contact us directly to resolve any issue prior to initiating any dispute or chargeback, and any chargeback initiated without prior written attempt to resolve the matter shall constitute a breach of these Terms. We reserve the right to cancel services, recover funds through legal means, and submit all supporting documentation to financial institutions, and you remain liable for all amounts owed, including any associated fees, administrative costs, or recovery expenses.
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10. Third-Party Providers
We shall not be liable for any acts, errors, omissions, delays, failures, or negligence of any third-party providers, including but not limited to hotels, transportation services, guides, or activity operators, each of whom is solely responsible for the delivery and performance of its respective services.
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11. Travel Documents & Entry Requirements
You are solely responsible for ensuring possession of valid travel documentation, including passports, visas, and compliance with all entry and exit requirements, and we shall not be liable for any denied boarding, refusal of entry, delays, or interruptions resulting from inadequate or incorrect documentation.
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12. Assumption of Risk
Travel involves inherent risks, including but not limited to transportation delays, weather conditions, physical activities, and exposure to remote or unfamiliar environments, and by confirming a booking, you voluntarily assume all such risks associated with your travel.
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13. Limitation of Liability
To the fullest extent permitted by applicable law, our total liability arising out of or in connection with any booking or service shall be strictly limited to the total amount paid directly to us, and we shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to missed flights or connections, personal injury or illness, loss or damage of personal property, or delays caused by external factors beyond our control.
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14. Force Majeure
We shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, acts of government, political instability, labor strikes, transportation disruptions, or other unforeseen circumstances, and in such cases, refunds shall not be guaranteed.
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15. Itinerary Changes
We reserve the right to modify itineraries where necessary due to safety concerns, availability constraints, or operational requirements, and while reasonable efforts will be made to provide equivalent alternatives, such changes shall not constitute grounds for cancellation or refund.
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16. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles, and any legal action not subject to arbitration shall be brought exclusively in the appropriate state or federal courts located within Pennsylvania.
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17. Dispute Resolution & Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or the services provided shall be resolved exclusively through binding arbitration conducted in Pennsylvania under the rules of the American Arbitration Association (AAA), and judgment on the arbitration award may be entered in any court of competent jurisdiction; both parties expressly waive the right to a jury trial.
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18. Class Action Waiver
All claims must be brought solely in an individual capacity, and you expressly agree not to participate in any class action, collective claim, or representative proceeding.
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19. Jurisdictional Limitations
Services are offered subject to applicable laws and regulations. We reserve the right to decline, modify, or cancel bookings based on jurisdictional requirements, including where certain licensing or registration obligations may apply.
20. Acceptance of Terms
By completing payment, confirming services, or otherwise engaging our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Booking Terms & Conditions in their entirety.